FAQ
Receipt template editor doesn’t display
Last Updated: 2026-09-13Issue When I edit a receipt template, the content shows an unhappy face. In Chrome’s developer tools, the following error appears: Refused to frame ‘https://DomainName—SandboxName–dryad.sandbox.vf.force.com/’ because an ancestor violates the following Content Security Policy directive: “frame-ancestors ‘self’ “. Reason This is a common Content Security Policy (CSP) issue in Salesforce when embedding Visualforce pages in...
Receipt Occurrence
Last Updated: 2026-09-13The field Receipt Occurrence is located on contacts and accounts (collectively called a “donor”). Here are their definitions: Note: This setting is applicable for one-time donations only. Recurring donations are always consolidated. Status Definition Single The donor wants to receive a single tax receipt for each donation. This is the default value. Consolidated The donor wants...
Receipt Delivery
Last Updated: 2026-09-13The field Receipt Delivery is located on contacts and accounts. Below are their definitions. Status Definition Email The contact or account wants to receive tax receipts by email. In order to receive receipts by email, the field Email on the contact or primary contact must be set. If Email is not set, the receipt can...
Receipt Status
Last Updated: 2026-09-13The field Receipt Status is located on recurring donations, opportunities, and payments. Recurring Donation On a recurring donation, Receipt Status determines the status of the receipt. Status Definition Ineligible – Do not receipt Do Not Receipt on the recurring donation was set to True. Ineligible – Donor address missing If the donor is part of a household, the donor’s...