Note: This functionality voids a single tax receipt.

Note: In order for a single receipt to be voided, the Status of the receipt must not be “Voided”.

Note: The Status can be one of the following values:

Status	Can a receipt be voided?	Comments
Receipted	Yes
Voided	No

Void a Receipt

To void a receipt, go to the receipt for which you want to void.

Click the button “Void Receipt”.

A confirmation message appears:

If you want to void the receipt, click “Next”.

Upon clicking “Next”, if the receipt was successfully voided, the following message appears: 

The Status is now “Voided”, the Delivery Status is “N/A” and the .pdf is re-created.

Re-Issue a Receipt

To re-issue a replacement receipt, go to the opportunity or recurring donation that is associated with the voided receipt.

Click on “New Receipt” from that opportunity or recurring donation.